What Information We Hold and Why
When you register, we collect your name, mobile number, email address and the account credentials you create. Every deposit or withdrawal you process through GCash, Maya or InstaPay generates a transaction record that we store against your account — this includes timestamps, amounts and the reference
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numbers your e-wallet provider supplies. We collect device identifiers and browser session data so your account stays consistent whether you switch from your phone to a desktop browser mid-session. Location data at the region level helps us verify that access is permitted under local law for
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eligible players in the Philippines. We do not store your GCash or Maya PIN, and we never access your e-wallet balance directly. Payment credentials beyond what a transaction confirmation supplies are not held on our servers. We also collect any information you send when you raise
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a support ticket, including screenshots or chat logs you attach. All of this data is used strictly for account management, fraud prevention, payment processing and service improvement — never sold to third-party marketers. Retention periods depend on regulatory requirements applicable to your jurisdiction; you can ask
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us to clarify the specific period that applies to your account at any time.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.