Reference

Terms and Conditions That Cover Your tayawin Account

These Terms and Conditions apply to every account opened on tayawin and govern how you access the lobby, move funds through GCash, Maya, or InstaPay, and interact with our platform.

Account eligibility applies where local law permitsGCash, Maya, InstaPay coveredSubject to updates with noticePhilippines-focused terms
tayawin Terms and Conditions That Cover Your tayawin Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe your account has been affected by an error in how the terms were applied, our support team is the right first stop. You can reach us through live chat inside your account, by email, or through the help form on the site. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat icon inside your logged-in account to ask about any clause, account restriction, or terms update that affects your wallet or gameplay.

Email Support

Send your query to our support email address for a written record. Useful when you need a detailed explanation of how a specific term applies to your account.

Help Form

Fill out the help form on our site to raise a terms dispute or request clarification. Include your registered GCash or Maya number to speed up account verification.

HOW WE HANDLE THIS

Account Security and Policy Commitments

These commitments explain how tayawin manages your account data, payment records, and access rights under these Terms and Conditions. Each point is part of the same agreement you accept when you create an account.

Data Handling

We collect only the account information needed to verify identity and process GCash, Maya, or InstaPay transactions. We do not sell your data to third parties outside of required legal disclosures.

Account Security

Your account is protected by a password and OTP verification. You must not share your login with anyone. We treat all activity under your credentials as authorised unless you report a breach promptly.

Record Retention

We keep transaction records, including InstaPay transfer logs and withdrawal confirmations, for as long as required by applicable law. You can request a summary of your account history through support.

Requesting Changes

To update registered details such as your linked GCash or Maya number, contact support with valid identification. Changes are processed after verification to protect your account from unauthorised edits.

Common Questions About These Terms

These questions cover what Filipino players ask most often when reading through the Terms and Conditions. If your question is not here, reach out through live chat or the help form.

They apply to anyone who creates or uses a tayawin account, where access is permitted under local law. Eligibility depends on your region and the applicable regulations in the Philippines.

We post the updated version on this page and notify you if the change is material. Continuing to use your account after the update takes effect means you accept the revised terms.

Yes. Contact our support team through live chat or email with your account details. We review each dispute and respond with a written explanation, usually within one business day.

These Terms and Conditions cover deposit and withdrawal rules for all three local payment rails. Specific processing steps are shown at the cashier. Any restriction on a transaction will reference the relevant clause.

Accounts may be suspended for duplicate registration, providing false identity details, or activity that breaches these terms. We will notify you and give you an opportunity to respond before a final decision.

Submit a request through the help form or live chat. Include your registered email and the GCash or Maya number linked to your account so our team can verify and process your request quickly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.